Timely delivery is subject to the Terms of Service published by the carrier. (via USPS First Class Mail or UPS Mail Innovations) Additional Shipping Informationįree domestic shipping for standard orders (under 16 ounces) in the U.S. To ensure your available "in stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately. If your order contains one or more pre-order/back-ordered item(s), the entire order will beheld until all items are in stock and can be shipped together. In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions. Special ConsiderationsĪll orders are subject to approval based on the order information provided.Īll orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD. Please contact your local customs office for further information. These fees can vary widely from country to country. The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. may cause shipping delays and postponements. Please note circumstances out of our control such as natural disasters, holiday delays, etc. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time. In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.
Orders placed during weekends and holidays will be processed the next available business day. Please note our warehouse is closed on weekends. Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise. Orders will ship out once ALL items can be fulfilled within the purchase. We are not responsible for any items/packages lost during transit or if it has been tracked as delivered. Packages returned to the Focal warehouse due to incorrect shipping information will be given a PRODUCT REFUND. USPS First Class Mail International does not offer global tracking information.įor orders below $50 a standard shipping charge of $3.90 is applicable. (via USPS First Class Mail or UPS Mail Innovations). Please refer to USPS and FedEx website for further information and updates.įree domestic shipping for standard orders (above $50) in the U.S. *Due to COVID-19 outbreak, USPS and FedEx international shipments to some countries have been suspended.
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